Window Medics – Terms & Conditions

1. Introduction

1.1 These Terms and Conditions (“Terms”) apply to all quotations, orders and contracts for the supply of window and door repair, maintenance and associated glazing services by Window Medics (“we”, “us”, “our”) to any customer (“you”, “your”).

1.2 By accepting a quotation, booking an appointment or instructing us to proceed, you agree to be bound by these Terms.

1.3 Nothing in these Terms affects your statutory rights as a consumer under UK law.

2. Our Services

2.1 We specialise in repair and maintenance, including (but not limited to):

• replacing misted or failed double glazed units,

• repair or replacement of hinges, handles and locks,

• adjustment of sashes and doors,

• draught-proofing,

• minor frame repairs, and

• routine maintenance of windows and doors.

2.2 We do not trade as a general building contractor and we do not provide window cleaning or large-scale full-house replacement as our core service unless expressly stated in your quotation.

2.3 Any description of services on our website, advertising or social media is for general guidance only. The specific scope of work is as set out in your written quotation and any agreed variations.

3. Quotations, Surveys & Orders

3.1 All quotations are provided in writing and are normally valid for 30 days from issue unless stated otherwise.

3.2 A contract is formed when you accept our quotation in writing (including by email or message) and we confirm acceptance, or when we attend and begin the agreed work.

3.3 For many repairs we will carry out a basic survey (on site or via photos) to confirm feasibility, access and approximate sizes. If a later, more detailed inspection shows that additional work or materials are required, we will notify you and provide a revised price or variation for approval before proceeding.

3.4 Where goods are made to measure (for example, replacement sealed units manufactured to your sizes), they are specific to your property and may not be changed or cancelled once manufacturing has begun, except at our discretion and subject to costs incurred.

4. Price & Payment

4.1 The price is as stated in your accepted quotation, plus any agreed variations.

4.2 Unless stated otherwise, prices include labour, standard fixings, disposal of old units and VAT (if applicable). Additional works (for example, extensive making good, specialist access equipment or joinery) may be quoted separately.

4.3 We do not normally take deposits for standard repair work. Where a deposit is required (for example on larger jobs or where significant made-to-measure glass or hardware is ordered), this will be clearly stated in your quotation and/or invoice.

4.4 Any deposit requested will be deducted from the final balance. Unless otherwise stated in writing, deposits may be used to cover costs we incur in ordering bespoke materials or preparing for your job if you later cancel.

4.5 The balance is normally payable on completion of the work and within 7 days of the invoice date, unless otherwise agreed in writing.

4.6 Risk in the goods passes to you on installation or delivery, but ownership of any supplied goods remains with us until we have received payment in full.

4.7 If payment is not received on time, we may charge interest on the overdue amount and may suspend further appointments, guarantees or non-urgent remedial visits until your account is settled.

5. Cancellation & Cooling-Off (Consumers)

5.1 If you are a consumer and the contract is agreed in your home, at a distance (e.g. phone, email) or off our business premises, you may have a 14-day cooling-off period under UK consumer law. You can cancel within this period by notifying us clearly in writing.

5.2 Many of our products (such as replacement sealed units) are made to your specific sizes. If you ask us to order or start work during the cooling-off period, you may be asked to confirm in writing that you understand you may lose some or all of your cancellation rights once manufacturing or installation has begun.

5.3 If you cancel after we have started work or ordered bespoke items, we may charge you for the value of work already carried out and any goods we cannot reasonably reuse.

5.4 After the cooling-off period (where applicable) there is no automatic right to cancel. Any cancellation will be by agreement and may be subject to reasonable charges.

6. Access, Health & Safety and Making Good

6.1 You are responsible for providing safe and reasonable access to the property on the agreed date(s), including clear working areas around the windows and doors we are attending to.

6.2 Please remove or protect curtains, blinds, ornaments and valuables near the work area. We will take reasonable care but cannot accept liability for items left in vulnerable positions.

6.3 Some dust, noise and minor disturbance is unavoidable with repair work. Unless specifically included in the quotation, redecoration, specialist finishes and plastering beyond basic making good are not included.

6.4 Where we remove glass or frames, we will dispose of these unless you ask beforehand to retain them.

7. Guarantees & Aftercare

7.1 We may provide written guarantees for certain items, for example replacement sealed units, parts and workmanship. The length and scope of any guarantee will be stated on your invoice or guarantee document.

7.2 Guarantees are conditional on the invoice being paid in full and on the products being used and maintained in a normal domestic manner.

7.3 Guarantees do not cover:

• normal wear and tear,

• accidental damage,

• misuse or neglect,

• problems caused by building movement or structural issues, or

• damage caused by others working on or around our repairs.

7.4 Condensation on internal or external glass surfaces is usually related to ventilation and humidity within the property and is not, in itself, a fault. Persistent moisture or misting inside the cavity of a double glazed unit (between the panes) will generally be treated as a fault within the guarantee, where applicable.

8. Liability

8.1 We will carry out our services with reasonable skill and care.

8.2 Our total liability for any loss or damage arising from the contract (except where the law does not allow us to limit liability) is limited to the total price paid or payable for the relevant work.

8.3 We are not liable for loss of profit, loss of business, or any indirect or consequential loss, except where required by law.

8.4 Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Data Protection & Privacy

9.1 We will handle your personal data in accordance with UK data protection law and our Privacy Policy, which is available on request or via our website.

9.2 We use your information to prepare quotations, manage appointments, carry out the work, issue invoices and guarantees, and for reasonable aftercare.

9.3 We do not sell your data. We may share limited information with trusted suppliers or subcontractors where necessary to fulfil your contract (for example, glass manufacturers or hardware suppliers).

10. General & Governing Law

10.1 You confirm that you are the property owner or have the owner’s permission to authorise the work. It is your responsibility to check whether any planning, lease or other permissions are required.

10.2 If any part of these Terms is found invalid or unenforceable, the rest of the Terms will remain in full force.

10.3 These Terms and any contract between us are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.